At LUNA, we stand behind Our product! That's why we offer a 14 Day Money Back Guarantee on all LUNA branded products. If for any reason You are unsatisfied with Your purchase of a LUNA branded product, You can contact us within 14 days of taking delivery, and organise to return the Product and receive either a store credit or refund of the purchase price of Your Product (excluding initial delivery charges).To qualify to return an item under Our Returns Policy, products must be in their original packaging, along with all included accessories.
All returns are subject to the LUNA Returns Policy Terms & Conditions.
Returns Policy Terms & Conditions
- In order to organise a return under these terms and conditions, You must notify LUNA via the CONTACT US within 14 days of taking delivery of Your Product and request a return under this Policy. You must comply with the directions of LUNA staff in order to facilitate Your return.
- To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories.
- The 14 day period within which You are eligible to make a return under this Policy commences on the date that You accept delivery of Your Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
- The Product must be returned to LUNA within 10 business days of Your request to return Your Product under this Policy.
- You must return the Products for which You are seeking a credit or refund at Your own cost and You must comply with the directions for returning the Product that LUNA staff provide to You.
- After receiving the returned Products, LUNA will issue a store credit or refund as soon as is reasonably practicable and You will be provided with e-mail acknowledgement.
- LUNA reserves the right to make changes to this Returns Policy without notice.